We understand that sometimes plans change. If you need to cancel your order, please follow the guidelines below:

Cancellation Guidelines:

• Cancellation Timeframe: Orders can only be canceled within 24 hours of placing the order. After 24 hours, your order may have already been processed and shipped.
• How to Request a Cancellation: To request a cancellation, email us at support@woodinstaurator.com. Please include your order number and the reason for the cancellation.
• Exceptions: Custom orders cannot be canceled once production has started. If your custom order is in production, please contact us to discuss potential solutions.

Refund for Canceled Orders:

• If your order is successfully canceled, we will issue a full refund to your original method of payment.
• Refunds may take 5-7 business days to appear in your account, depending on your payment provider.

For any questions, feel free to contact us at support@woodinstaurator.com.