At Wood Instaurator, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help!
Returns:
- You have 30 calendar days to return an item from the date you received it.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Custom orders are non-refundable unless the item is damaged or defective.
Refunds:
- Once we receive your item, we will inspect it and notify you of the status of your refund.
- If your return is approved, we will initiate a refund to your original method of payment.
- Please note that a 5% restocking fee will be applied to all refunds to cover transaction fees that are non-refundable by our payment processor, Stripe.
- Refunds may take 5-7 business days to appear, depending on your card issuer’s policies.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.
If you have any questions about our refund and return policy, please contact us at support@woodinstaurator.com.